Introdução
Our client is a company specialized in the construction of large industrial projects. Currently, they are strengthening their team by looking for an Service Desk (m/f) to support their global projects.
Função
– Provide first-line telephone, remote desktop support and hands-on troubleshooting;
– Setting up desktops, laptops, tablets and phones;
– Installing and configuring software for Windows, MacOS, iOS etc;
– Managing user accounts, groups, and file permissions in Active Directory and enterprise content management systems;
– Provide any additional or 1:1 user guidance supporting Windows, MacOs, Office 365, and other third-party applications;
– Moving PCs, phones and other equipment as required;
– Undertake ongoing housekeeping activities such as daily server backup checks, Windows updates, routine software updates for client/backend server applications and maintaining electronic records with regards to equipment allocation, loans and purchases;
– Set up, configure, test, and troubleshoot teleconferencing equipment, multimedia devices, monitors, projectors, and any other presentation equipment for meetings and events dealing with all technical aspects;
– Drive operational excellence through quality closures and proper escalation of issues;
– Help maintain administration required for operating an ISO27001 compliant IT environment.
Requisitos
– At least 2+ years of professional experience as a workplace engineer, ideally in an enterprise environment;
– Completed education in Information Technology or comparable further education;
– ITIL certification is an advantage;
– Willingness to take on responsibility in the Microsoft (Windows) workspace;
– Experience with supporting Windows and Microsoft 365 suite of products;
– Experience troubleshooting MacOS & iOS;
– (Azure) Active Directory administration;
– Experience with Service desk ticketing systems such as ServicedeskPlus;
– English.