Product Strategy & Leadership

• Define and execute the product roadmap for internal business systems and the global car rental booking platform;
• Collaborate with engineering, operations, and commercial teams to align product priorities with company objectives;
• Serve as both strategist and practitioner – contributing directly to product definition, requirements, and delivery;
• Lead cross-functional planning sessions to evaluate feature impact, dependencies, and timelines;
• Use data and stakeholder feedback to continuously refine and prioritize the product backlog.

Internal Tools & Platform Ownership

• Own the vision and evolution of the client internal systems, ensuring tools effectively support global sales, operations, and customer support teams;
• Partner with the Director of Platform and Corporate Technology to improve integration across systems (Contact Center applications, CRM, ERP, payment gateways, inventory management);
• Identify opportunities to streamline workflows, automate manual processes, and enhance system usability;
• Drive innovation and modernization within the client car rental booking platform, focusing on performance, conversion, and customer experience.

Product Operations & Delivery Excellence

• Establish and manage product operations processes to ensure consistent planning, communication, and reporting across teams;
• Implement tools and frameworks for roadmap visibility, release management, and performance tracking;
• Coordinate release cycles with QA, engineering, and operations to ensure stable and high-quality deployments;
• Track KPIs such as system uptime, product adoption, and delivery velocity to measure impact and guide improvement.

Stakeholder Collaboration

• Act as the key liaison between technology and business functions to translate operational challenges into product solutions;
• Partner with operations, customer service, and finance teams to prioritize initiatives with the highest business value;
• Communicate progress, trade-offs, and results to executive leadership in a clear, data-driven manner.

Leadership & Team Development

• Build and mentor a small, high-performing team of product managers, project owners and business analysts;
• Promote a culture of ownership, continuous learning, and collaborative problem-solving;
• Foster close alignment between product, engineering, and design to accelerate innovation and delivery.