Introdução
Claire Joster is looking for a skilled and accomplished Human Resources Generalist (m/f) to become an integral part of a Customer Experience Client.
Função
As an HR Generalist, your daily tasks will encompass:
• Oversight and management of disciplinary proceedings, including outsourced procedures via external law firms, and compiling relevant information and documentation;
• Recording and validating operational indicators for reporting purposes;
• Mediating and resolving conflicts, whether with employees or external and/or official entities;
• Preparing and conducting disciplinary procedures, revising them as necessary, and defining associated needs;
• Monitoring response times and devising plans for disciplinary procedures;
• Providing support and clarification to internal support teams, external entities, auditors, and all relevant stakeholders;
• Communicating effectively with all involved parties.
Requisitos
• College degree or bachelor’s degree finalist;
• Proficiency in English (C1 level minimum) and excellent communication skills;
• Solid understanding of labor law and experience with policy work;
• Strong organizational abilities, adaptability, and ability to work well under pressure;
• Tech-savvy with proficiency in Word and Excel;
• Patient, empathetic, and able to remain composed in stressful situations;
• Demonstrated facilitation and influencing skills, with a focus on people’s needs;
• Ability to interact positively with staff at all levels;
• Must hold EU citizenship or valid work permit for Portugal.