Primary responsibilities will include:

Projects
• Gather technical requirements for system enhancements;
• Participate in the change request process for any system updates (technical and functional);
• Participate in the technical testing effort ensuring a smooth delivery in production
• Assist in the respect of project deadlines and schedules;
• Identify product gaps or weaknesses and suggest areas of improvement, as needed;
• Communicate and apply project standards;
• Prioritize from assigned projects and independently accept ownership of tasks;
• Co-ordinate with various project stakeholders and provide timely updates on the status.

Application Support
• Perform level 3 support and analysis of reported issues, evaluate alternative business solutions, workarounds to minimize the impacts ensuring proper resolution and follow up with the vendor or service provider;
• Ensure a smooth follow up of all technical processes (Online, STP, flows and batches, etc) making sure known issues are well documented and available for first line of support.