In this role, you will be responsible for endpoint management, applications and policies and report to the Local IT Manager.

Key Responsibilities:

– Provide first-line telephone, remote desktop support and hands-on troubleshooting;

– Prioritizing and diagnosing incidents according to agreed procedures and SLA’s;

– Setting up desktops, laptops, tablets and phones;

– Installing and configuring software for Windows, MacOS, iOS etc.;

– Managing user accounts, groups, and file permissions in Active Directory and enterprise content management systems;

– Provide any additional or 1:1 user guidance supporting Windows, MacOs, Office 365, and other third-party applications;

– Moving PCs, phones and other equipment as required

– Undertake ongoing housekeeping activities such as daily server backup checks, Windows updates, routine software updates for client/backend server applications and maintaining electronic records with regards to equipment allocation, loans and purchases;

– Manage the firm’s daily/offsite backups and restore data;

– Set up, configure, test, and troubleshoot, teleconferencing equipment, multimedia devices, monitors, projectors, and any other presentation equipment for meetings and events dealing with all technical aspects;

– Drive operational excellence through quality closures and proper escalation of issues;

– Help maintain administration required for operating an ISO27001 compliant IT environment.