Introdução
Claire Joster is looking for a skilled Trainer (m/f) to become an integral part of a Customer Experience Client.
Função
As a Trainer in this project, your daily responsibilities will include:
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Identify training needs by evaluating strengths and weaknesses;
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Translate requirements into training that will groom employees for the next step of their career path;
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Build annual training program and prepare teaching plans;
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Develop or oversee the production of classroom handouts, instructional materials, aids and manuals;
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Direct structured learning experiences and monitor their quality results;
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Acclimate new hires to the business and conduct orientation sessions;
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Deliver training courses;
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Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior;
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Periodically evaluate ongoing programs to ensure that they reflect any changes;
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Stay abreast of the new trends and tools in employee development;
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Alignment with the Client training program and Sitel procedures;
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Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities.
Requisitos
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Advanced German OR Italian OR French OR Spanish level (C1 at least) with strong verbal and written communication skills;
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Good organization/ time management skills;
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Availability to work fully from Lisbon site – mandatory;
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Ability to work with a variety of people from diverse backgrounds;
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Ability to make fair and consistent judgments and decisions;
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Ability to solve problems and offer suggestions;
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Ability to influence behavior;
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Ability to adhere to all organizational policies and procedures;
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Ability to give constructive feedback to the agents which lead to performance improvement.