{"id":45572,"date":"2024-04-26T00:00:00","date_gmt":"2024-04-04T22:00:00","guid":{"rendered":"https:\/\/jobs.clairejoster.com\/pt-pt\/team-lead-lisboa\/"},"modified":"2026-04-11T07:03:29","modified_gmt":"2026-04-11T05:03:29","slug":"customer-support-team-leader-lisboa","status":"publish","type":"post","link":"https:\/\/jobs.clairejoster.com\/pt-pt\/customer-support-team-leader-lisboa\/","title":{"rendered":"Customer Support Team Leader – Lisboa"},"content":{"rendered":"

Introdu\u00e7\u00e3o<\/h4>\n

Claire Joster is looking for a skilled Team Leader (m\/f) to become an integral part of a Customer Experience Client.<\/p><\/div>\n\r\n\r\n\r\n

Fun\u00e7\u00e3o<\/h4>\n

  • Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed;<\/span><\/p> <\/li>

  • Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall;<\/span><\/p> <\/li>

  • Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s;<\/span><\/p> <\/li>

  • Ensure Advisors are recognized and rewarded for outstanding achievements\/performance in line with company mission and values;<\/span><\/p> <\/li>

  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics;<\/span><\/p> <\/li>

  • Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice;<\/span><\/p> <\/li>

  • Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed;<\/span><\/p> <\/li>

  • Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development;<\/span><\/p> <\/li>

  • Ensure accurate and timely communication of any client\/campaign issues to Operations Manager;<\/span><\/p> <\/li>

  • Ensure appropriate actions are taken to improve client satisfaction survey scores.<\/span><\/p> <\/li> <\/ul><\/div>\n\r\n

    Requisitos<\/h4>\n

    • High level of German  – mandatory<\/span><\/p> <\/li>

    • High level of Czech – mandatory <\/p> <\/li>

    • Advanced level of English – mandatory<\/span><\/p> <\/li>

    • Availability for schedules between 08:00 to 20:00 <\/span><\/p> <\/li>

    • Experience as Team Lead or similar <\/span><\/p> <\/li> <\/ul><\/div>\n\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"

      Introdu\u00e7\u00e3o<\/h4>\n

      Claire Joster is looking for a skilled Team Leader (m\/f) to become an integral part of a Customer Experience Client.<\/p><\/div>","protected":false},"author":184,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[25489,16089,16022,16439],"tags":[13275,11889,11888],"class_list":["post-45572","post","type-post","status-publish","format-standard","hentry","category-3-middle-managers-project-manager-digital-ecommerce-empleos","category-digital-ecommerce-empleos","category-empleos","category-project-manager-digital-ecommerce-empleos","tag-digital-ecommerce","tag-lisboa","tag-portugal","functiongroups-digital-ecommerce","functions-project-manager","sector-servicos","industry-marketplace-ecommerce","worklocation-lisboa","region-lisboa","country-portugal","worklevels-3-middle-managers","procedure-cj-selection","business-line-default","hours-per-week-11899","pubid-list-16442"],"acf":[],"_links":{"self":[{"href":"https:\/\/jobs.clairejoster.com\/pt-pt\/wp-json\/wp\/v2\/posts\/45572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.clairejoster.com\/pt-pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.clairejoster.com\/pt-pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.clairejoster.com\/pt-pt\/wp-json\/wp\/v2\/users\/184"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.clairejoster.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=45572"}],"version-history":[{"count":0,"href":"https:\/\/jobs.clairejoster.com\/pt-pt\/wp-json\/wp\/v2\/posts\/45572\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.clairejoster.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=45572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.clairejoster.com\/pt-pt\/wp-json\/wp\/v2\/categories?post=45572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.clairejoster.com\/pt-pt\/wp-json\/wp\/v2\/tags?post=45572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}